Shipping and Return policy

IS SHIPPING FREE?

Yes, we never charge for shipping.

SHIPPING TIMES

Shipping times vary due to:

•  The size and weight of the item.
•  Which warehouse the item is being shipped from.
• Which shipping carrier is used. We always try to use the fastest carrier for each order.

Estimated shipping time to the US: 7 to 14 days
Estimated shipping time to the rest of the world: 1 to 2 weeks

Shipping Options :

 

RETURNS & EXCHANGES

Customer satisfaction is our first priority - we want you to love your 'Fluffysack' as much as we do. We inspect each and every item before it ships from our warehouse, and we will not send items that aren't in perfect condition. 

Please note: Fluffysack is not responsible for minor cosmetic damages, such as, but not limited to, scuffs or small dents, which can sometimes occur during shipping. We take every precaution while packing your items to ensure they arrive safely. Minor cosmetic damages due to rough shipping are rare, but can happen. If it does happen, please notify us immediately and send photos for us to review: info@fluffysack.com

If you wish to return your item you must notify us within 7 days of receiving your shipment.

To return an item purchased online at Fluffysack, we require:

• Full name and order number, proof of purchase (such as your payment confirmation email).
• The item must be unused, and in the same condition that you received it.. 
• Item MUST be returned in its original packaging. 
• The customer is responsible for return shipping costs.

Once your item is received at our warehouse and inspected, our team will send you an email to notify you that we have received your returned item, and inform you if the refund was approved.

If the refund is approved, we will process the refund for the product, minus the shipping costs and a credit will automatically be applied to your credit card or original method of payment – within 3 to 5 business days. You will receive a refund notification by email.

Used products are not eligible for return or exchange.

Custom engraved and custom decal items are final sale.

REPLACEMENTS

If there is an error, or the customer receives not what they had originally ordered, they may be able to replace their order for free.

To be eligible to receive a replacement, the customer has to notify us within 7 days from the time they received their product & show us proof of purchase.

We are not obliged to give a replacement if the customer enters their shipping information incorrectly. We encourage you to double check your address and personal information – before placing your order. In the worst-case scenario, we can change your shipping information, but you must notify us within 24 hours.

If you ordered the wrong product, our policy remains the same. You may cancel or change your order information, but you must notify us within 24 hour. Once a product has already been shipped, it cannot be changed, and the return/exchange policy applies.

If you have any other questions, please email us at:- info@fluffysack.com

Address - 622 Andrea Drive, Merced California 95348, United States

Contact No. +12097495772